IPSEA guidance when making a complaint about a nursery, school or college

Making a complaint about a nursery, school or college - IPSEA Guidance

All children and young people with special educational needs and disabilities (SEND) have a legal right to an education that meets their individual needs. But many tens of thousands of children and young people with SEND are not getting the support they are legally entitled to. 

At IPSEA, we are here to change that. 

Click link to access the IPSEA website

We are the leading charity in the field of SEND law in England, and we provide free and independent legal advice and support to families of children and young people with SEND. We also provide training on the SEND legal framework, and we influence policy at both a local and national level. You may wish to complain about a nursery, school or college if, for example:

  • It is failing to put support in place for a child or young person’s special educational needs (“SEN”)
  • A child or young person is not being included in the activities of the school because of their SEN
  • A child or young person has been unlawfully excluded – if they are sent home without following the correct procedures for an exclusion, or if a school has put a child on a part-time timetable.

See the section on how your nursery, school or college should help for more information on what they should be doing.

If your child has an EHC plan but the provision set out in it is not being made, then you should normally make a complaint to the local authority, rather than the school.

If you believe that the school are discriminating against your child as a result of their disability, you may wish to consider making a claim for disability discrimination.